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Talk to a person in Hangzhou.

We answer our own email — usually within one business day, in English or Chinese.

Email

support@soulpulsecharm.com — a person reads every message, usually within one business day.

Studio

SoulPulse Studio
Xihu District, Hangzhou, Zhejiang, China
Visits by appointment only — it is a working studio, not a shopfront.

Good to include

  • Order number (starts with SP-) for anything about a purchase
  • A photo for damage or sizing issues — one picture beats five messages
  • Your wrist measurement if you are asking about size

Prefer a form?

The contact form is wired up together with order confirmations when the store backend goes live. For now, email us directly — it reaches the same inbox and gets the same reply time.

Email the studio